Wash well the first time you use it

Then attach the cap, turn it over and open the zipper

Fill the bag with a spoon, sippy cup or funnel to the beginning of the K in “Kangoo” to avoid spillage.

When closing, gently hold the filled pouch in the middle with one hand and use your other hand to press and tighten the zipper. Make pressure points all along the zipper.

It is important to rinse them well with lukewarm water. Then wash with soap using a brush. To air dry, extend zipper bottoms and stand upright on a dish drying rack.

Do not store the sachets until they are completely dry to avoid bacteria and mold. Be sure to dry the cap and pouch completely before storing them.

Yes! You can prepare smoothies, soups, purees, etc. in advance and freeze them without problem.

Do not put the pouches in the microwave. Thaw and heat the pouches in a bowl of hot water.

Kangoo et Cie pouches are safe. They have been carefully designed and the materials used for our bags are made from food grade materials that are BPA-free, PVC-free, phthalate-free and lead-free.

They have been tested in an independent laboratory, which assures us of exceptional quality.

Children must be supervised at all times while using this product.

The design, drawings and assembly are done in Quebec, but the food grade plastic is imported. We offset our carbon footprint to compensate for the CO2 emitted by transport and we ensure that the factory complies with current laws (no child labor, minimum wage respected, etc.)

Standard delivery takes 5-10 business days. The order may take 24 to 48 business hours before being processed and shipped. We cannot control whether the shipping company's deadlines are delayed.

Please contact us by email at kangooetcie@gmail.com before returning your order by post. We will help you with an easy process. Returns are only valid on items that are defective or in new, unused condition. They exclude clearance items. No exceptions.

You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage that occurs during transportation. You must also, for all returns, prepay shipping and insurance charges (if applicable).

If your return is eligible for a refund, your refund will not include any shipping and handling charges that may appear on the packing slip or invoice. When we receive the returned product, we will examine it and notify you by email, within 48 hours to 72 hours, if you are entitled to a refund or exchange due to the defect. If you are eligible for an exchange or refund, we will replace the product or refund the purchase price (whichever method you originally paid).

Under no circumstances, whatever the cause, will Kangoo et Cie be liable for any indirect, special, incidental, punitive or consequential damage of any nature whatsoever, whether resulting from a breach of contract, tort (including negligence), strict liability or otherwise, and whether on the basis of this agreement or otherwise, even if advised of the possibility of such damages. Reusable pouches are recommended for babies 6 months and older. The pouch cap should be kept out of reach of children under 3 years of age and children should be supervised at ALL times while using this product.

Collection

It is possible to collect information such as name, address, telephone number, email address when:

You place an order, return an item, subscribe to our newsletter.

We store this data in a secure system. We also collect information about how you navigate our website using cookies.

Information collected and its use

To provide you with a better service, we collect certain information to:

• Process and track your order, discuss the status of your order with you, send you newsletters if you subscribe to them, know your product preferences, offer you personalized communications according to your needs, notify you of product recalls or items purchased and to improve our service and products.

Shared information and privacy rights

Other companies may handle certain services such as credit card processing, delivery, email distribution, market research and promotions management.

We only give them the information that is useful for them to do their job and we ensure that privacy is respected. They cannot use this information for their marketing and re-sharing this information.

Witnesses

Using cookies, you can place an order and your shopping experience can be better tailored to your needs. Cookies are used, for example, to:

Know the items in your basket, recognize you when you return to our site, analyze your browsing, etc.

Children and privacy

Our website is not directed to children under 13 years of age and we do not intentionally collect any personal information from children under 13 years of age.

What do we do with your emails?

Along with your email, we may send you emails to process your order or to respond to you (for example to send you your tracking number).

We only send you promotional emails if you have agreed to receive them. You can unsubscribe at any time.

Security

We want to protect customer information collected on our site. We use reliable technologies to protect your data.

When you make a purchase, your payment information is transmitted in a secure encrypted format.

You can rest assured that communications between your browser and the site's servers are secure and confidential.

If you have any privacy-related questions, please contact Juliane at info@kangooetcie.com, Data Controller.